Level 3 Business Administrator Apprentice – ITL North East Limited

Apprenticeship Description

We are a small, close-knit office looking for a Business Administration Apprentice to join our team. Our work is dedicated to helping people and communities integrate into British society by providing interpreting and translation support. In this role, you will help individuals who do not speak English by arranging interpreters, making a real difference in their lives.

What You’ll Learn and Gain:

✅ Real-World Experience – Gain first-hand experience in business administration within a supportive office environment.
✅ Comprehensive Training – Develop key skills such as appointment scheduling, customer service, and database management.
✅ Team Collaboration – Work closely with colleagues to ensure smooth communication and effective service delivery.
✅ Career Growth – Build a strong foundation for future opportunities in business administration and office management.

Your Role as a Business Administration Apprentice:

As part of our team, you will assist in various administrative and customer service tasks, including:

• Answering telephone calls and dealing with general enquiries.
• Booking interpreters for face-to-face and telephone appointments.
• Using a database to schedule appointments efficiently.
• Managing email correspondence, responding to queries, and confirming bookings.
• Performing general administrative duties such as filing and photocopying when instructed.

Working Hours:

• Monday – Friday: 9:00 AM – 5:00 PM
• (In line with government apprenticeship regulations.)

Pay Rate:

• Dependent on government apprenticeship guidelines.

What We’re Looking For:

✅ Good telephone manner and confidence in handling calls.
✅ Willingness to learn and take on new challenges.
✅ Strong IT skills, including email and database management.
✅ Good organisational skills with attention to detail.
✅ Ability to work well within a small team.

Benefits:

• Earn a Level 3 Business Administration qualification while learning on the job.
• Opportunity to become a full-time employee upon successful completion of the apprenticeship.

Requirements: 

Grade 4 in Maths and English

About ITL North East Limited:

We are a national provider of interpreting and translation services for local councils, the NHS, and private companies. We support individuals whose first language is not English, helping them gain access to essential services.

Ready to make a difference? Apply Now!