Level 3 Front of House Administrator Apprenticeship

Apprenticeship Description

Summary of Vacancy

Rivers Hotel is offering a hands-on hospitality apprenticeship within a friendly and supportive team environment. This is a great opportunity to gain real experience across reception, guest services, housekeeping support and the day-to-day operations of a busy independent hotel.

As an apprentice, you will learn the essential skills needed to work in the hospitality industry while building confidence in customer service, communication and organisation. You’ll work closely with experienced team members who will guide and support your development throughout the programme.

Unlike larger chain hotels, Rivers Hotel provides a more personal working environment where every team member’s contribution matters. You’ll be part of a small team where you can learn quickly, take on responsibility and develop practical skills that will support a long-term career in hospitality.

This role would suit someone who is friendly, reliable and keen to learn, with an interest in working with people and delivering great guest experiences.

What will the apprentice be doing?

As part of your apprenticeship, you will support the day-to-day running of the hotel while learning key hospitality skills.

Your responsibilities will include:

• Welcoming guests and providing excellent customer service

• Assisting with guest check-ins and check-outs

• Responding to guest enquiries in person, by phone and by email

• Supporting housekeeping with room preparation and maintaining cleanliness standards

• Assisting with breakfast service and basic food service duties

• Ensuring public areas of the hotel are clean, tidy and welcoming

• Answering telephone calls, taking messages and handling basic administrative tasks

• Learning how to resolve guest queries or concerns professionally

• Working closely with management to understand daily hotel operations and procedures

This role will give you experience across multiple areas of hotel operations, helping you develop a strong foundation in hospitality.

Days and Times of the Working Week

30–40 hours per week.
Shifts will take place between Monday and Sunday and a rota will be agreed in advance.

Rate of Pay

£8.00 per hour.

Number of Positions

1

What Skills Are We Looking For?

We are looking for someone who is enthusiastic about working in hospitality and enjoys interacting with people.

Desired qualities include:

• Friendly and confident communication skills

• Reliable, punctual and willing to learn

• Positive attitude and ability to work as part of a team

• Ability to remain calm and professional when assisting guests

• Basic IT or customer service experience is helpful but not essential

Full training will be provided as part of the apprenticeship.

Future Prospects

Upon successful completion of the apprenticeship, there may be opportunities to progress into a permanent Guest Services or Housekeeping role.

As Rivers Hotel grows, there may also be opportunities to develop into supervisory or duty manager positions for candidates who demonstrate strong performance and commitment.

About the Company

Rivers Hotel is an independent hotel located in Gateshead, offering comfortable accommodation and a welcoming atmosphere for both business and leisure guests.

We focus on personal service, attention to detail and creating a positive experience for everyone who stays with us. As a team, we value people who bring energy, reliability and a genuine desire to help others.

Working at Rivers Hotel means being part of a supportive team where your contribution is recognised and where you can develop valuable skills for a career in hospitality.

Application Questions

1. What interests you about working in hospitality?

2. Tell us about a time you helped someone or provided good service.

YOU MUST HAVE A GRADE 4 IN MATHS AND ENGLISH OR FUNCTIONAL SKILLS LEVEL 2 TO APPLY.