Level 6 Digital & Technology Solutions Professional Apprenticeship - MHT (Systems and support)

Apprenticeship Description

Systems & Support Apprentice

About the Role
We’re looking for an enthusiastic apprentice to join our Systems and Support team. You’ll gain hands-on experience across IT support, system and application support, and product testing. This role will help you develop the skills needed to troubleshoot issues, assist end users, and ensure the quality of our hardware, software, and IT infrastructure.

This is a fantastic opportunity for someone eager to build a career in technology while gaining exposure to a wide range of responsibilities. If you’re curious, motivated, and ready to learn, we’d love to hear from you.

As a Degree Apprentice at MHT Technology, you’ll gain a strong understanding of the business by working across multiple departments on varied projects. You’ll learn from experienced engineers while earning a salary through our structured three-year programme. If you’re practical, inquisitive, and have a positive, can-do attitude, this could be the perfect role for you.

Salary
£22,000 – £25,000 per annum

Benefits
We offer a competitive benefits package, including:

• Minimum of 25 days annual leave plus bank holidays
• Enhanced company pension
• Bonus scheme
• Private medical insurance
• Company sick pay and income protection
• Cycle to work scheme
• Free parking
• Employee assistance programme
• Discounts and perks at major retailers, food/drink outlets, and cinemas
• Health, wellbeing, and social activities

Working Hours
37.5 hours per week, Monday to Friday (08:30 – 17:00) with flexible working options

Start Date
September 2026 (or earlier)

Duration
3 years

Training Provider
Newcastle College (remote and in-person delivery)

Training & Qualification
You will attend Newcastle College (typically one day per week during term time) to complete a Level 6 Digital & Technology Solutions Professional Apprenticeship.

This will lead to a BSc (Hons) in Digital and Technology Solutions.

When not at college, you’ll gain practical, on-the-job experience supported by our team of engineers.

Key Responsibilities

• Provide first-line support for company software and hardware products
• Deliver internal IT support, maintaining business applications and network infrastructure
• Assist with design and deployment of customer system solutions (remote and on-site)
• Research emerging technologies to improve support capabilities
• Manage and organise helpdesk tickets
• Participate in software testing on real hardware and simulators
• Attend team and project meetings
• Work with databases and system integrations
• Perform basic application testing to ensure requirements are met

Skills & Personal Qualities
We are looking for someone who is enthusiastic, proactive, and solutions-focused, with:

• Strong IT skills
• Good organisational and time management skills
• A keen eye for detail
• Strong problem-solving ability
• Competency in Microsoft Office applications
• A logical and analytical mindset
• Ability to plan and manage workloads effectively

You should also be:

• A strong communicator
• A team player
• Customer-focused, with a commitment to delivering excellent service

Career Progression
Upon successful completion, there is potential to progress into a Systems and Support Engineer role within MHT Technology.

Qualifications

Essential:

• GCSEs (Grade 4–9 / C or above) in English, Maths, and a STEM subject
• A Level (or equivalent) in a STEM subject

Desirable:

• A Level (or equivalent) in Computer Science or IT
• Minimum of 96 UCAS points

About Us
MHT Technology is a leading global supplier of tank gauging, terminal automation, and stock management solutions for bulk liquid storage and handling. As part of the Endress+Hauser Group, we develop innovative software, hardware, and service solutions for the oil, gas, and petrochemical industries.

Our systems support up to 1,500 tanks and are used in over 100 countries, with more than 80 UK clients. We are driven by digital transformation and innovation, while always keeping people at the heart of what we do.

We believe our people are our greatest strength, and collaboration is key to delivering the best solutions for our customers. We are proud to be an equal opportunity employer and welcome applications from all qualified individuals.

Things to Consider

• You must have the right to work in the UK
• You must be able to travel independently to our office and Newcastle College

Application Process
Applications should be made directly through Newcastle College.

Closing Date: 30th April 2026
Applications will be reviewed as they are received.

Further details of the selection process will be provided to shortlisted candidates after the closing date.